The customizable loan application feature allows you to tailor the application process to suit your specific needs. Follow this guide to set up and manage your loan application settings effectively.
Accessing Loan Application Customization
Navigate to Settings:
Log in to your Baseline Software account.
Go to the Company Settings section in the main menu.
Select Loan Applications from the customization options.
Open the Application Builder:
Use the application builder interface to start customizing your loan application.
Changes can be saved as drafts or published immediately.
Editing the loan application
1. Add Questions
Choose the type of input (e.g., text box, dropdown, radio button).
Drag and drop any field on the right, to Add a new Question.
Enter the text for your question.
Specify any help text or instructions for borrowers.
2. Customize Any Question
Hoover on an existing question from the application.
Click the ... on the right and click Edit.
You can customize the question text, input type, or instructions.Preview the changes to ensure they align with your application goals.
3. Define Required Fields
Mark specific questions as required to ensure borrowers must answer them.
Toggle the Required Field option in the question settings.
Save your changes, and the application will automatically validate borrower inputs.
4. Customize Options
For dropdowns, radio buttons, or multiple-choice fields, you can:
Add custom options to match your loan products.
5. Set Default Options
Pre-fill certain fields with default options to streamline the application process for borrowers.
Define the default option while editing the field in question.
6. Enable and Disable Fields
Temporarily disable fields that are not applicable to certain loan products.
Toggle the Enable/Disable setting for any field in the application.
Disabled fields will remain hidden from borrowers.
7. Map Questions to Any Field in Your Products
Link custom questions to specific fields in your loan products.
Use the Mapping feature to ensure the data from the application populates product fields automatically.
8. Reorder Pages
Adjust the sequence of application pages to suit your workflow.
Use drag-and-drop functionality in the page reorder tool.
Preview the restructured flow to confirm it matches your desired application layout.
9. Limit Borrower and Guarantor Types with Dynamic Question Display
Choose to accept Corporate Borrowers, Individual Borrowers, or Both within the Borrower Details section of your loan application.
The system dynamically adjusts the application form to hide or show relevant fields based on your selection:
For corporate borrowers, only corporate-specific fields will appear.
For individual borrowers, only individual-specific fields will display.
Choose to accept Individual Guarantors or Both (Corporate and Individual) within the Guarantor Details section of your loan application.
Tip: Use the toggles to enable or disable specific questions for each borrower type, ensuring your application captures only necessary data.
Tips for Effective Customization
Keep it Simple: Use clear language to make the application intuitive for borrowers.
Test Before Publishing: Preview your customized application to ensure it works seamlessly.
FAQ's
1. What information is transferred to the Loan Card?
Anything mapped to a field inside the platform will automatically be transferred from the loan application to the corresponding Loan in the pipeline created by the application submission.
2. How do I map fields in the loan application?
Go to the Loan Application customization section in your settings.
Edit the question you want to map.
In the "Map To" field, search for and select the corresponding field in the loan.
Note: A field can only map to another field of the same type (e.g., text to text, number to number).
3. Is there any information prepopulated for the borrower?
Yes:
If the borrower fills out an application after the Loan in the pipeline is created, any fields mapped to existing loan data will be prepopulated in the application.
Additionally, if the borrower is logged into their account, the platform will prefill:
Borrower account details.
Guarantor information.
4. Will the information entered by the borrower override the existing loan information?
No, Baseline ensures the integrity of your existing data:
Any information already present in the Loan in the pipeline will remain unchanged.
The new information entered by the borrower will be stored in the Application tab of the Loan in the pipeline for your reference.